Refund Policy

Policy Introduction

aelfricedenhub.it.com formulates standardized and customer-friendly refund and return rules for global customers, adhering to the service principle of customer first and transparent after-sales. As an authorized reseller of Aelfric Eden products, we strictly standardize the after-sales refund process to ensure that every customer can enjoy safe and secure shopping and after-sales services on the platform. All refund rules are applicable to all commodity orders on the website without regional restrictions.

Return Eligibility & Time Limit

The platform provides a 60-day global return window for all orders. Within 60 days after the customer receives the goods, if you are not satisfied with the product size, style, or have other legitimate return demands, you can apply for return service. The returned products must keep intact packaging, unused state, complete accessories and tags, without man-made damage, dirt or wear, so as to pass the warehouse inspection after return.
We support free return services for all eligible returned orders. Customers do not need to bear any return freight and related handling fees, and the platform will undertake all return logistics costs.

Refund Processing Cycle

After the returned goods are successfully delivered to our designated warehouse and pass the professional inspection and verification, we will initiate the refund process for customers within the specified time. The whole refund processing cycle is 5-10 working days. The specific arrival time of the refund shall be subject to the processing cycle of the customer’s payment channel and bank institution.

Refund Rules & Special Instructions

All refunds on aelfricedenhub.it.com are settled in unified USD currency, consistent with the platform’s order settlement currency standard. For orders that have completed return and refund, the platform will not charge any additional service fee, deduction fee or handling fee. If the customer’s order involves preferential activities, the refund amount will be calculated according to the actual payment amount of the order.
For returns and refunds caused by product quality problems, logistics damage and platform errors, we will not only complete the full refund in accordance with the rules, but also provide targeted after-sales compensation solutions according to the actual situation. If you have any questions about the refund process, you can contact the after-sales team via support@aelfricedenhub.it.com at any time.

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