Refund Policy

This Refund Policy is formulated for all consumption orders on the aelfricedenhub.it.com platform, standardizing the platform's return, exchange and refund service rules, protecting the legitimate shopping rights and interests of global users, and applying to all Aelfric Eden streetwear products sold on the site. aelfricedenhub.it.com provides users with a 60-day free return service. Within 60 days after the user receives the goods, if the product has quality problems, does not match the order description, or the user has personal inappropriate shopping needs, they can apply for free return and refund services. The returned goods must be kept intact, with original packaging, tags and accessories complete, without man-made damage, washing, wearing and other secondary use traces, so as to meet the return acceptance standards. After we receive and verify the returned goods to be qualified, the platform will initiate the refund process uniformly. The refund will be completed within 5 to 10 working days and returned to the user's original payment account. The specific arrival time of the refund shall be subject to the processing cycle of the user's payment channel, and the platform will actively follow up on the refund progress to ensure that the funds are arrived in the account efficiently. The platform supports free return services for all eligible returned orders. Users do not need to bear additional return freight and handling fees when returning goods that meet the return standards. All return-related logistics costs are borne by the platform, reducing the user's after-sales shopping cost. If the returned goods have man-made damage, missing original accessories, obvious wearing and washing traces, or exceed the 60-day return time limit, the platform has the right to reject the return and refund application. For special customized products and clearance discounted products with special annotations on the page, the return and refund rules shall be implemented in accordance with the page-specific regulations.